We want you to be happy with your purchase.
If you are not totally satisfied with your purchase,simply fill in the returns form included with your delivery,return the unworn shoes,clearly marked "Returns", in the condition supplied within 14 working days.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights. On receipt of the parcel we will begin to process your returns upon inspection of the items.
Customers must also return the dispatch note or receipt as proof of purchase.The original box and any other items which came in the box must also be returned.You will receive your refund ,credit or exchange (if in stock) within 2 to 3 working days after we have received the goods.
We recommend you use the An Post App for iphone and Android phones called Return Pal. We have secured with An Post a great rate of just €4.50 for parcel return up to 20Kg.
If you've any problems do give us a call 045 874721 and we'll explain how it works.
Step by step process for Return Pal below:
1.Download the app ReturnPal
2.Open the app
3.Register your details: Name ,address etc
4.Select collection if you want it collected or Post Office if you want to drop it off to the Post Office
5.Next Select the retailer : Select Fabucci Footwear
6.Confirm and you will be given a QR code on the new screen. When presenting the parcel at the Post Office show the Qr code.
As easy as that.
We will refund the product price but unfortunately we are unable to refund any postage costs incurred returning the product. Please ensure your name and addresses are clearly visible on the return form.We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
For UK,Northern Ireland,Europe and rest of the world ?
We want you to be happy with your purchase. If you are not totally satisfied with your purchase,simply fill in the returns form included with your delivery,return the unworn shoes,clearly marked "Returns",in the condition supplied within 14 working days.Customers must also return the dispatch note or receipt as proof of purchase.The original box and any other items which came in the box must also be returned.You will receive your refund credit or exchange (if in stock) within 2 to 3 working days after we have received the goods
We do not refund postage costs incurred in delivery or return postage costs.
When returning the parcel it is your responsibility until it reaches us safely. We advise you when you send your return parcel to get proof of delivery from your postal/courier service provider so that the parcel can be traced.
Customers returning shoes outside the 14 day period will be given a store credit to the value of the return to use against another purchase in store or on our website.
The address for returns is: Fabucci Footwear, 10 The Moat Mall, Naas.Co.Kildare. W91 AN20 Ireland
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