Refund policy

Returns / Exchanges / Refunds

The address for returns is: Fabucci Footwear, 10 The Moat Mall, Naas. Co. Kildare. W91AN20 Ireland

What if I need to return something I purchased online ?

We want you to be happy with your purchase. If you are not totally satisfied with your purchase, simply follow as below

Republic of Ireland only -

  • return the unworn shoes, clearly marked "Returns" in the condition supplied within 10 working days.
  • Please ensure to return the dispatch note or receipt as proof of purchase  to ensure we know your name and order  details .
  • The original box and any other items which came in the box must also be returned.
  • We do not offer  free returns but  we have secured a very good rate of €6.00 with DPD for all returns.
  • Simply log on to https://www.dpd.ie/
  • Select Returns from the tabs at the top of the page
  • Select continue as guest unless you already have a DPD account, which you can log in to.
  • Select Fabucci as the retailer and then follow the step by step  instructions 
  • Alternatively you can return instore free of charge. Please check opening hours for returns by texting or Whatsapp 087 26 27 183
  • You will receive your refund credit or exchange (if in stock) within 3 to 4 working days after we receive the returned goods .
  • When returning the parcel it is your responsibility until it reaches us safely so we advise you to use a tracked service provider.
  • If you choose to  use an alternative service  to send a return parcel please do  get proof of delivery from your postal / courier service provider so that the parcel can be traced.

Customers returning shoes outside the 10 day period will be given a store credit to the value of the return, to use against another purchase in store or online .

Customs Implications for UK 

If you have paid customs duties on your order you will need to contact UK customs for your refund. The seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. 

  • fill in the returns form included with your delivery
  • return the unworn shoes, clearly marked "Returns" in the condition supplied within 14 working days.
  • Please ensure to return the dispatch note or receipt as proof of purchase.
  • The original box and any other items which came in the box must also be returned.
  • When returning the parcel it is your responsibility until it reaches us safely so we do advise using a service that provides tracking information and insurance.
  • If you choose to  use an alternative service  to send a return parcel please do  get proof of delivery from your postal / courier service provider so that the parcel can be traced.
  • Customers returning shoes outside the 14-day period will be given a st

Rest of the World

  • fill in the returns form included with your delivery
  • return the unworn shoes, clearly marked "Returns" in the condition supplied within 14 working days.
  • Please ensure to return the dispatch note or receipt as proof of purchase.
  • The original box and any other items which came in the box must also be returned.
  • When returning the parcel it is your responsibility until it reaches us safely so we do advise using a service that provides tracking information and insurance.
  • If you choose to  use an alternative service  to send a return parcel please do  get proof of delivery from your postal / courier service provider so that the parcel can be traced.
  • Customers returning shoes outside the 14-day period will be given a store credit to the value of the return to use against another purchase in store or online.

We are constantly reviewing our delivery and return options to select the most cost effective yet reliable service for our customers.