Delivery & Returns
Detailed below please find all the information you need on Delivery & Returns at Fabucci Footwear. If you have any questions, do get in touch (info@fabucci.ie / 045874721) and we will be happy to help with any queries! All deliveries are subject to stock availability and authorisation of your payment.
Click and collect:
Our online store carries all our beautiful footwear and accessories. Simply place your order online and collect from our store by selecting the 'customer pick up' option at checkout .We'll happily have your order ready in store for collection. Do check in with us for opening hours for collection by texting or Whatsapp 087 2627183 or if you need any assistance you can call us on the same number 087 26 27 183 or 045 874721
We use Fastway & An Post services
Fastway 2/3 day Delivery: please order before 2.00 pm. Any orders made post cut off will be dispatched the following day.
We do not have a delivery service on Saturday, Sunday or Bank Holiday Monday.
An Post Delivery: If your order is placed after 2:00 pm, we will do our utmost to dispatch with An Post on the same day of your order with the exception of Saturday , Sunday and Bank Holidays where no service is available.
Delivery Charges
Delivery: We use Fastway & An Post services.
Republic of Ireland: Delivery in Republic of Ireland 2-3 working days Standard charge of €5.00 applies.
Northern Ireland: a standard charge of €5.00 with An Post; delivery can be 2 to 3 working days.
United Kingdom: a standard charge of €15.00 per order up to 10kg, delivery can be 3 to 7 working days. Customs charges may apply.
Mainland Europe: a standard charge of €55.00 for the up to 1 kg delivery can be 3 to 7 working days.
Returns / Exchanges / Refunds
The address for returns is: Fabucci Footwear, 10 The Moat Mall, Naas. Co. Kildare. W91AN20 Ireland
What if I need to return something I purchased online ?
We want you to be happy with your purchase. If you are not totally satisfied with your purchase, simply follow as below
Republic of Ireland only -
- fill in the returns form included with your delivery
- return the unworn shoes, clearly marked "Returns" in the condition supplied within 14 working days.
- Please ensure to return the dispatch note or receipt as proof of purchase.
- The original box and any other items which came in the box must also be returned.
- We do not offer free returns but we have secured a very good rate of €6.99 with An Post for all returns. We have enclosed a preprinted return label that you can affix to your return should you need to make one and just drop off to your local Post Office.
- Upon receipt of your return we will deduct this amount €6.99 from your original order amount.
- Alternatively you can return instore free of charge. Please check opening hours for returns by texting or Whatsapp 087 26 27 183
- You will receive your refund credit or exchange (if in stock) within 3 to 4 working days after we receive the returned goods less the return cost of €6.99.
- When returning the parcel it is your responsibility until it reaches us safely so we do advise using our preprinted label.
- If you choose to use an alternative service to send a return parcel please do get proof of delivery from your postal / courier service provider so that the parcel can be traced.
Customers returning shoes outside the 14-day period will be given a store credit to the value of the return to use against another purchase in store or online and the return charge of €6.99 if the preprinted label for the return is used will be deducted from the original amount.
UK and Rest of the World
- fill in the returns form included with your delivery
- return the unworn shoes, clearly marked "Returns" in the condition supplied within 14 working days.
- Please ensure to return the dispatch note or receipt as proof of purchase.
- The original box and any other items which came in the box must also be returned.
- When returning the parcel it is your responsibility until it reaches us safely so we do advise using a service that provides tracking information and insurance.
- If you choose to use an alternative service to send a return parcel please do get proof of delivery from your postal / courier service provider so that the parcel can be traced.
- Customers returning shoes outside the 14-day period will be given a store credit to the value of the return to use against another purchase in store or online.
We are constantly reviewing our delivery and return options to select the most cost effective yet reliable service for our customers.